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Terms & Conditions, Refunds and Cancellations

This policy is valid from 11 August 2020 and onwards and is subject to change at any time.


​All cancellations are subject to the owner’s discretion. Our products are made using high-quality ingredients. Each of the products is hand-made individually, by me to your order and details agreed on the invoice.

All products may use or have come into contact with peanuts, tree nuts, soybean derivatives, eggs, wheat gluten, milk, and other allergens.

All orders are to be paid in full prior to pick up/delivery unless otherwise arranged - payment must be made by the due date on your invoice otherwise we may cancel your booking at any time after this date with any deposits/part payments being non-refundable.

All online orders for In-Store pickup are paid in advance in full online when order is placed on

  • $50 non-refundable deposit to secure your spot. 

  • Full payment is due 14 days before the due date.
    If your event date is before 14 days, full payment is required upon ordering.

  • All products are made with top-quality ingredients

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, since all our products are hand-made to order, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

All cakes/treats are made to order. Selected products are ordered and made in advanced. 

The reasoning behind this policy is because we must order ingredients or create parts of your product in advance, in addition to labour that has already been expended in the preparation of any order.


Our booking calendar fills up quickly and is on a first-come, first-served basis based on deposit/invoice payment NOT receipt of invoice. Therefore, if you cancel, your order has taken up production time that could have otherwise been given to another customer, so we lose both orders.

Size of product/cake is decided by you based on our serving size estimation. This is based on a 1-inch x 1-inch servings with separates/cut layers. Natalia's Food Journey accepts no responsibility for serving quantities and amounts, our servings numbers are an estimation and to be used as a guide only. Please use your initiative when selecting a cake size in relation to how many guests you are serving.

Once a product/s has been picked up, customers accept all responsibility for the transport of it to their location. We cannot give refunds if there is a mishap during transit once it has left our premises/has been handed over to the customer.


We are happy to advise all our customers as to the best way to transport their cakes should they ask for it, but it is the customer’s responsibility to exercise extreme care when moving and transporting their cake.

Refund Policy

All sales are final and no refund will be issued.

Any refunds issued at the sole discretion of the owner, Natalia and the amount will be credited to the account that places the order. No cash refunds. 

  • All orders 14 days before the due date are non-refundable but can be exchanged with a new agreed date if need be. 

In any such event as a natural disaster, pandemic or large scale situation beyond our control, refunds will not be provided for any deposits, part or full payments.

Any cake/product placed outside during an event has the possibility of melting or deforming due to the heat. We are not liable for a cake once it has been delivered or picked up. We can provide storage instructions on request.

Once a cake has been picked up by you or a designated party and removed from our premises, it is considered "Accepted". Refunds requested due to decorating style, colour shade or general decoration design afterwards, will not be honoured. If you are unhappy with any of the three factors upon pickup, we can re-ice the cake, subject to our discretion or provide a full refund on the basis that we then retain the cake.

Refunds requested due to quality of flavour will only be determined at the discretion of our staff and based upon the returned cake. Unfortunately, we are unable to provide a refund on a cake that has been consumed. Natalia's Food Journey will not provide refunds for late pick ups, or no shows. A pickup time will be arranged at time of booking, if you run into any trouble, are late and do not contact us, you will not be issued a refund and we cannot guarantee your product will be fresh.

We only give refunds in accordance with refund policies stated above and within 5 business days. All refunds are given as store credit. No cash refunds.

Payment Methods

We accept the following forms of payment:


-  Visa

-  Laybuy / After Pay

-  Cash

- Credit Card


We may change prices at any time. All payments shall be in New Zealand Dollars.


You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.


We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

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